TERMS & CONDITIONS

ALL SALES

EACH FORMER MATTER PIECE IS CUSTOM-MADE AND PRODUCTION BEGINS ONLY UPON RECEIVING A 50% DEPOSIT FOR THE ORDER.

PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. COMPLETED GOODS ARE SHIPPED ONCE THE TOTAL INVOICE AMOUNT IS FULLY PAID.

RETURNS

AS EACH PRODUCT IS MADE-TO-ORDER, RETURNS ARE NOT ACCEPTED.

WARRANTY

FORMER MATTER FIXTURES ARE COVERED BY A ONE-YEAR WARRANTY FROM THE DATE OF DELIVERY (NOT INSTALLATION) FOR ANY MECHANICAL DEFECTS.

DURING THIS PERIOD, WE WILL REPAIR OR REPLACE ANY DEFECTIVE COMPONENTS. AFTER ONE YEAR, REPAIRS OR REPLACEMENTS ARE AVAILABLE FOR A FEE.

NOTE THAT HARD-WIRED LIGHT FIXTURES ARE RATED FOR DRY LOCATIONS, AND USE OF HIGHER WATTAGE BULBS THAN PROVIDED WILL VOID THE WARRANTY.

DAMAGES

ANY DAMAGES BEFORE INSTALLATION MUST BE DOCUMENTED AND REPORTED WITHIN 10 BUSINESS DAYS OF RECEIVING THE GOODS.

FORMER MATTER IS NOT RESPONSIBLE FOR REPAIRING OR REPLACING ITEMS IF DAMAGES ARE REPORTED AFTER THIS TIME. IF DAMAGE OCCURS DURING SHIPPING, ALL ORIGINAL PACKAGING MUST BE RETAINED, AND THE STUDIO MUST BE NOTIFIED WITHIN THE FIRST 10 BUSINESS DAYS. FAILURE TO DO SO MAY INVALIDATE ANY CLAIMS.

ANY DAMAGE OCCURRING DURING INSTALLATION SHOULD BE DOCUMENTED AND REPORTED TO THE STUDIO FOR GUIDANCE ON THE BEST REPAIR OR REPLACEMENT SOLUTION.

EXCLUSIONS OF RESPONSIBILITY

WE ARE NOT LIABLE FOR:

DAMAGE DUE TO IMPROPER CLEANING SOLUTIONS OR METHODS

DAMAGE RESULTING FROM INCORRECT INSTALLATION OR ASSEMBLY BY THE CUSTOMER OR THEIR REPRESENTATIVE.

DAMAGE TO FIXTURES, PARTS, OR SHADES CAUSED BY INCORRECT LIGHT BULB USAGE.

DAMAGE FROM EXPOSURE TO UNSUITABLE WEATHER OR ENVIRONMENTAL CONDITIONS.

CHANGES IN APPEARANCE OF HAND-FINISHED OR UNLACQUERED FINISHES, AS THESE ARE INTENDED TO AGE NATURALLY.

COSTS ASSOCIATED WITH INSTALLATION, REMOVAL, OR RE-INSTALLATION, AS WELL AS ANY RESTORATION OR REPAIR WORK.

PARTS PURCHASED SEPARATELY FROM OUR LIGHT FIXTURES.